peakcove Terms of Service

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Welcome to peakcove. This Terms of Service agreement ("Terms") sets out the rules that apply when you visit, browse, or shop on peakcove's website and mobile platform, or when you use our products and customer support services. By visiting our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by peakcove, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. The following actions are not permitted:
  • Submitting fraudulent orders or engaging in any deceptive activity;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our permission;
  • Attempting to breach site security, compromise our data infrastructure, or gain access to other users' accounts;
  • Reselling peakcove products for commercial purposes without our express written consent.
• Account Security: You are responsible for safeguarding your login credentials and for every activity that takes place through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product photos, specifications, nutritional details, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, peakcove may correct it and amend or cancel any affected orders before they ship, returning any amount already charged in full.
• Perishable Goods: Fresh and perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with serious allergies should carefully review the labeling on the product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order you place depends on product availability and verification. We may cap order quantities or decline orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: Payments are secured with SSL/TLS encryption and handled by payment gateways that meet PCI-DSS standards. The full amount must be paid before we dispatch your order.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or altered.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

Every piece of original content on peakcove's platform — including written text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to peakcove and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this content without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent that applicable law allows, peakcove will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law rules. Any dispute or claim connected to these Terms or your purchase should first be brought to peakcove's support team so we can attempt an informal resolution.

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9. Changes to These Terms

peakcove may revise or update these Terms at any time. When we make material changes, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: peakcove
• Customer Support Email: [email protected]
• Customer Support Phone: 12316427898
• Physical Business Address: 826 STROHM, TRAVERSE CITY, MI 49696, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST